Welcome to the Support Center

Degrees	Full time program in B.E./B.Tech/M.E./M.Tech/MCA.
Branches/Department	Circuit Streams/Branches Only (CSE/IT/ECE/EC/EEE/EIE)
Academic Performance	Aggregate of 60% or 6 CGPA across All Semesters, 12th/Diploma, 10th. During Application: Till 6th Semester for B.E./B.Tech, Till 2nd Semester for M.E./M.Tech/MCA, 12th/Diploma, 10th. At the Time of Onboarding: Across All Semesters, 12th/Diploma, 10th.
Backlogs/Arrears	No active backlogs both during Application and at the time of Onboarding. During Application: Till 6th Semester for B.E./B.Tech, Till 2nd Semester for M.E./M.Tech/MCA. At the Time of Onboarding: Across All Semesters
Gap in Education	Declare the gap in education correctly, if any.
Work Permit	Should be an Indian Citizen. Bhutan & Nepal nationals can work in India without a need for obtaining a visa to work. All other foreign nationals require Work Visa or an OCI/PIO card to work in India. Bhutan & Nepal nationals would also need to submit a Citizenship certificate or a Govt. ID Card in the absence of other documents (PIO/OCI/Work Visa/Passport).

• Please fill the registration form carefully, accurately, and completely.
• You will not be able to make any changes once you have submitted your registration form.
• Your registration details will be considered to determine your eligibility.
• Please make sure to have a digital copy of Passport Size Photo ready with you.
• Please make sure to have a scanned copy of your Aadhar Card ready with you.
• Please make sure to have the latest copy of your Resume ready with you.

Guide to fill Job Details & Job Role Preference

Job Details (if applicable)	If applicable, please select the Job from the drop down
Job Role Preference	Please select the appropriate Job Roles from the drop down in the order of preference.

Guide to fill Personal Details

First Name	Mention your name (given name) as per 10th Mark Sheet. Tool will not consider single alphabet, dots, and special characters as a name.
Last Name	Mention your last name (surname) as per 10th Mark Sheet. In the absence of a last name, mention your Father or Mother's name as specified on your PAN card. Tool will not consider single alphabet, dots, and special characters as a name.
Gender	Please select your gender by clicking on the appropriate radio button.
Date of Birth.	Select the correct Date/Month/Year (DD/MM/YYYY) from the calendar dropdown.
Primary Email ID	Mention your personal email ID which will be used for all communications. Refrain from using college domain email ID. No changes will be permitted post submission till onboarding.
Alternate Email ID	Mention an alternate email ID. In the absence of an alternate email ID, you can leave the field blank.
Primary Mobile Number	Enter your personal contact number (10 digits only, without +91) which will be used for all communications. No changes will be permitted post submission till onboarding.
Whatsapp Consent	Please select an appropriate value from the drop down. If you consent, Wiley may use WhatsApp as an additional means of communication with you. If you do not consent, you will not receive any WhatsApp Notification from Wiley.
Alternate Mobile Number	Mention an alternate mobile number. In the absence of an alternate number, you can fill the primary number here also, please do not leave the field blank.
Parent's Mobile Number	Enter your parent's contact number (10 digits only, without +91) which will be used in case of any emergency.
Aadhar Number	Enter your Aadhar number accurately as no changes will be permitted post submission. Verification will be done based on this.
Domicile State	Choose the option from the drop down as applicable.
Mother Tongue	Write the language name which you consider as your mother tongue.
University Registration Number	Provide the University Serial Number/Roll/Register (Registration) number, given to you by the university for the said degree. Tool will not consider any special characters.

Guide to fill Educational Details

Education Type	Please choose the correct option available in the drop down.
Degree	Please choose the correct option available in the drop down.
Branch	Select your branch from the dropdown as per your marksheet.
College	Please choose the correct option available in the drop down.
Year of Passing	Please choose the correct option available in the drop down.
Aggregate % / CGPA	Mention cumulative aggregate percentage or CGPA as per your mark sheet for all available semesters.
Add More	Please use "Add More" to provide past educational educational details.
12th/Diploma Education	Please use "Add More" to provide all fields related to 12th/Diploma Education Details.
10th Education	Please use "Add More" to provide all fields related to 10th Education Details.

Guide to fill Arrear/Backlog and Gap in Education Details

Do you have any standing Arrears/Backlogs?	Choose the appropriate option from the drop down.
If Yes, how many standing Arrears/Backlog?	Enter the appropriate value in number format.
Do you have any history of Arrears/Backlogs?	Choose the appropriate option from the drop down.
If Yes, how many past Arrears/Backlog?	Enter the appropriate value in number format.
Do you have any Gap in Education?	Choose the appropriate option from the drop down.
Reason for Gap in Education	Enter the appropriate reason. Please enter "NA" in case of No Gap in Education.

Guide to fill Result Declaration

Have you completed your Final Semester Exam?	Choose the appropriate option from the drop down, if your final semester exam is completed (8th Sem for B.E/B.Tech, 4th Sem for M.E/M.Tech/MCA).
If Yes, how many past Arrears/Backlog?	Enter the appropriate value in number format.
Do you have any Gap in Education?	Choose the appropriate option from the drop down.
Reason for Gap in Education	Enter the appropriate reason. Please enter "NA" in case of No Gap in Education.

Guide to fill Programming Language Details

Knowledge in C Programming Language	Choose the appropriate option from the drop down.
Knowledge in C++ Programming Language	Choose the appropriate option from the drop down.
Knowledge in JAVA Programming Language	Choose the appropriate option from the drop down.
Knowledge in Python Programming Language	Choose the appropriate option from the drop down.

Guide to fill Certification, Placement and Higher Education Details

Have you taken the AMCAT (Aspiring Minds Computer Adaptive Test)?	Choose the appropriate option from the drop down.
If Yes, AMCAT Score	Please enter the AMCAT Score
Have you completed any Certification Course?	Choose the appropriate option from the drop down.
If Yes, Certification Course Name(s) and Score(s)	Please enter the Certification Course Name(s) and Score(s)
Are you currently Placed? / Do you have any Job Offer in Hand?	Choose the appropriate option from the drop down.
If Yes, Offered Company Name	Please enter the Offered Company Name
If Yes, Offered Annual Salary/CTC	Please enter the Offered Annual Salary/CTC in full numbers format
Have you applied for higher education?	Choose the appropriate option from the drop down.
If Yes, University you applied for higher education	Please enter the University name

Guide to fill Address Details

Address (House, Floor, Building, Street)	Enter the Address.
City	Choose the appropriate option from the drop down.
State	Choose the appropriate option from the drop down.
PIN Code	Enter the appropriate PIN Code.

Guide to fill Diversity & Inclusion (Optional)

Are you a first-generation Graduate?	Choose the appropriate option from the drop down.
What is your Family Annual Income?	Choose the appropriate option from the drop down.
Were/Are either of your Parents employed in the Defense Services?	Choose the appropriate option from the drop down.
Do either of your Parents have Agriculture as Occupation?	Choose the appropriate option from the drop down.
What is your Religion?	Choose the appropriate option from the drop down.
Please Select your Caste/Category	Choose the appropriate option from the drop down.

Guide to fill PWD Details

Do you consider yourself to have a disability (Persons with Disabilities Act, India 2016)?	Choose the appropriate option from the drop down.
What is Your Disability Type?	Choose the appropriate option from the drop down.
What is Your Percentage of Disability?	Enter the appropriate value in numbers format.
Do You need any specific assistance to participate in the recruitment/training process?	Choose the appropriate option from the drop down.
If yes, kindly let us know what kind of assistance you need to participate in our process	Please enter the appropriate details.
PWD Certificate	Please upload the appropriate attachment. (Supported Format: .jpeg/.png/.jpg,.doc/.docx/.pdf; Maximum file size: 3 MB)

Guide to fill Preferred Location

Preferred Location 1	Choose the appropriate option from the drop down.
Preferred Location 2	Choose the appropriate option from the drop down.
Preferred Location 3	Choose the appropriate option from the drop down.

Guide to Declaration & Consent

Declaration

Go through the declaration and consent section in detail. Agree to the given terms and conditions.

Guide to Submit

Captcha	Please complete the captcha verification before submitting.
Submit	Once you click the submit button, you will see a pop up on your screen asking you to review the details you submitted. Double check the accuracy of the information provided and confirm your application by clicking on submit button.

Resume	Upload your resume. Supported Formats: jpg, jpeg, png. Maximum size: 1 MB.
Passport Size Photograph	Upload your passport size colored photo no older than 2 months. Supported Formats: jpg, jpeg, png. Maximum size: 3 MB. Your face should be bright and clearly visible. There should be no one else in the photo. Please upload a photo with a plain colour background. Make sure that the photo is not upside down. Passport Size Photo Examples.
Aadhaar Card	Upload the scanned copy of your Aadhaar card. Supported Formats: jpg, jpeg, png. Maximum size: 3 MB.

Mandatory fields	You will get an error message if you have not filled all the mandatory fields. Please make sure to fill all the mandatory fields.
Upload Attachments	You will get an error message the attachments in the invalid format or size. Please make sure to upload the attachments in the allowed format and size.
Invalid Passport Size Photo	You will get an error message if your Passport Size Photo is either unclear, or is missing a face, or has too many faces. Please make sure to upload a clear passport size photo with only your face in the picture.

Summary

• If you are eligible, you will receive an email invitation to attend online assessments.
• The assessment will be scheduled in three stages as described below.
• The assessment are time-bound, and must be completed within the scheduled time.

Assessment 1: Aptitude & Technical Assessment

• Duration of Assessment: 75 minutes.
• Format of Assessment: Multiple Choice Questions.
• Aptitude & Technical Assessment will include 60 questions on:
• Quantitative Ability
• Technical Aptitude
• Critical Thinking & Computational Logic
• Verbal Ability
• Code Syntax Analysis - Java & Python
• Once you finish the Technical & Aptitude Assessment:
• Please wait on-screen for 5-10 minutes. You will get to the know the result on-screen.
• If you do not clear Aptitude & Technical Assessment, then your process will end here.
• If you clear the Aptitude & Technical Assessment, then you will be asked to attend the Coding Assessment.
• If you are asked to attend the Coding Assessment, then it is mandatory for you to participate in it.
• Note: You need to meet the section & sub-section cut-off of Aptitude & Technical Assessment to be considered for the Coding Assessment.

Assessment 2: Coding Assessment

• Duration of Assessment: 45 minutes.
• Format of Assessment: Live Coding.
• Coding Assessment will include two questions on:
• Java Coding
• Python Coding
• You can opt to answer the Java Coding Question or Python Coding Question or Both.
• Once you finish the Coding Assessment:
• Please wait on-screen for 5-10 minutes.
• You will asked to attend the Automated Asynchronous Video Assessment.
• If you are asked to attend the Automated Asynchronous Video Assessment, then it is mandatory for you to participate in it.

Assessment 3: Automated Asynchronous Video Assessment

• Duration of Assessment: 15 minutes.
• Format of Assessment: Video Answers.
• Automated Asynchronous Video Assessment will include 7 questions.
• Once you finish this assessment, you can close the browser window.
• We will contact you via email/sms for next steps after this.

Machine	Only use a Laptop/Desktop. DO NOT use a Mobile/Tablet.
Operating Systems	Windows 8 or 10. Mac OS X 10.9 Mavericks or Higher.
Browser	Google Chrome Browser version 88+ is mandatory No beta versions should be used.
Video & Audio	Webcam & Mic is mandatory
RAM	4 GB+ RAM
Processor	i3 5th Generation 2.2Ghz or equivalent/higher
Cookies & Popups	Cookies need to be enabled Popups need to be enabled
Internet Connection	Stable 2 Mbps+ of Upload & Download speed. Please try using Broadband. Avoid using unstable 3G/4G Networks.

Prepare your environment

• Make sure you are in a quiet room.
• Make sure that no one else is present in the room.
• Make sure that your phone is away and on silent mode.
• Make sure that your face is well-lit and clearly visible in the camera.

Prepare your hardware

• Make sure you have a system with the abovementioned system requirements.
• Make sure that your laptop/desktop is connected to uninterrupted power supply and/or UPS.
• Restart your Modem, Wi-Fi Router, to ensure uninterrupted connectivity.
• Make sure that your webcam and microphone are active and, in the switch-on mode.

Prepare your software

• Restart your laptop before the test.
• Ensure that your operating system & browser are updated.
• Disable your screensaver, screen auto-lock, and auto-sleep mode.
• Disable all system popup notifications.
• Enable pop up notifications and cookies on your chrome browser.

This pop-up is served if the URL is incomplete.

Avoid copy/pasting the URL, and click the link directly from the email you received.

If you cannot avoid copy/pasting the URL, then copy & paste the full URL.

This error occurs if your machine's date & time are not set correctly as per your time zone.

Set the correct date & time using your operating system settings/preferences.

Make sure to set the date & time in your Local Time Zone.

For example, if you are in India then select UTC (+05:30) Chennai, Kolkata, New Delhi, Mumbai

Once you have set the correct date & time, restart your machine, and then try again.

This error occurs if you are using a mobile or a tablet.

Please make sure that you take the test from a laptop or a desktop.

This error occurs if you are not using Google Chrome version 88 & above.

Install Google Chrome Browser version 88 & above.

Beta versions should not be used.

Chrome extensions should be disabled/removed.

Other browsers are NOT supported - like Firefox, Edge, IE, Safari.

This error occurs if you are incorrectly entering the username and/or password.

Avoid typing the login credentials manually. We recommend copy/pasting.

While copy/pasting, make sure that you have copied the full username/password

While copy/pasting, make sure that there are no blank spaces in the copied username/password.

Make sure that you are using right test link & login credentials, in case you have received multiple invitations.

This error occurs if your RAM or CPU/Processor speed is too slow.

This error also occurs if you have too many other applications open.

To resolve this, first restart your system.

Once the system is restarted, make sure that no other applications are running.

Then launch Chrome browser and login into the test again.

If you still see the error, then you need to upgrade to a faster machine.

RAM	4 GB or More
Processor	i3 5th Generation 2.2Ghz or equivalent/higher

This error occurs if you don't have sufficient upload and download speed.

This error also occurs if your internet connection is not stable or it's fluctuating.

Try using the broadband. Avoid using unstable 3G/4G connections.

If you are using a broadband, then restart your wifi router and modem, and try again.

Make sure that the signal from the wifi router/modem to your machine is strong.

Make sure that no one else is sharing the connection, and it's being used only by you.

Avoid using a 3G/4G connection or mobile hotspot. They are generally not stable.

If you only have a 3G/4G connection, ensure that 3G/4G signal is strong and stable.

If your connection is still poor, then try arranging an alternative connection.

If you are unable to fix the issue immediately, then try taking the test at a later time.

This issue occurs if we are not able to access your Camera/Mic.

This issue can happen due to three possible reasons:

• Issues with the System.
• Issues with the Browser.
• Issues with the Machine.

Please follow the steps provided below.

Check for System issues

• Make sure that your Camera/Mic are connected properly to your machine.
• Make sure that your Anti-virus or System Softwares are not blocking your Camera/Mic.
• Make sure that your Camera/Mic are not disabled in your system.
• For Camera access in Windows:
  Click on Windows Icon -> Go to Settings ->
  Click on Privacy -> Click on Camera on the left panel ->
  Allow apps to access your Camera should be ON.
• For Mic access in Windows:
  Click on Windows Icon -> Go to Settings ->
  Click on Privacy -> Click on Camera on the left panel ->
  Allow apps to access your Microphone should be ON. Also, Voice Recorder should be ON.

Check for Browser issues

• Make sure that any Chrome extension is not blocking access to your Camera/Mic.
• Make sure that your Camera/Mic are allowed in your browser (as shown below).
• After allowing the access, refresh the page or restart your browser..
• For Camera access in Chrome:
  Open Google Chrome ->
  Click on the 3 Dots on the top right corner of the Browser window ->
  Click on "Settings" in the the menu ->
  Click on "Privacy & Security" in the left column ->
  Click on "Site Settings" in the right column ->
  Click on "Camera" under the permissions section ->
  Select "Sites can ask to use your camera" under Permissions
  Delete "hirepro.in" entry if present under "Not allowed to use your camera", ->
  Restart your browser, and try the test/interview again.
• For Mic access in Chrome:
  Open Google Chrome ->
  Click on the 3 Dots on the top right corner of the Browser window ->
  Click on "Settings" in the the menu ->
  Click on "Privacy & Security" in the left column ->
  Click on "Site Settings" in the right column ->
  Click on "Microphone" under the permissions section ->
  Select "Sites can ask to use your microphone" under Permissions
  Delete "hirepro.in" entry if present under "Not allowed to use your camera", ->
  Restart your browser, and try the test/interview again.

Check for Machine issues

• Clear your browser cache, restart your browser, and try again.
• If that doesn't work, restart your machine, and try again.
• If that doesn't work, try with a different machine.

This issue occurs if we are not able to detect your face in the camera.

This issue can happen due to three possible reasons:

• Issues with Other Errors on screen.
• Issues with Visibility of the Face.
• Issues with the Machine.

Please follow the steps provided below.

First, check if there are any errors on screen

• Make sure that you have allowed access to the camera & mic.
• Make sure that there are no other errors on screen (like Browser, Internet, System).
• If there are any errors, please resolve those errors first.

Then, check if your face is clearly visible

• Make sure that your face is brightly lit to be clearly visible to the camera.
• Make sure that there is no bright light behind you that is making your face not visible.
• Wait for 10 seconds for the camera to detect your face.
• Once the camera detects your face, the camera preview border will turn green.
• Once the camera preview border turns green, you can click the selfie.

Lastly, if any of the above doesn't work

• Clear your browser cache, restart your browser, and try again.
• If that doesn't work, restart your machine, and try again.
• If that doesn't work, try with a different machine.

This error occurs if the camera is not able to see your face.

Since it is a proctored test/interview, you are required to be in front of camera.

Please make sure that you stay in front of the camera.

Please make that your face in brightly lit to be clearly visible to the camera.

Please make sure that there is no bright light behind you that is making your face not visible.

Too much background noise can lead to no scores or poor scores.

Hence, low background noise is extremely important for your own success.

Background noise issue can happen due to three possible reasons:

• Issues with your Surroundings.
• Issues with your Mic/Headset.
• Issues with your Laptop/Desktop.

Please follow the steps provided below.

Check your surroundings

• Make sure that you do not have too much noise in your room or near your room.
• If you are unable to fix the issue immediately, please try taking the test at a later time.

Check your mic/headset

• Use a Good-quality Wired headset/mic. This is extremely important.
• Do not use bluetooth headphones, because it degrades voice input quality.
• Do not use the laptop mic, because it captures more background noise.
• Check that your headset/mic is properly connected. Loose connection can cause issues.
• Check your laptop/desktop audio port. A faulty port can cause issues.
• If none of the above works, try using a different Good-quality Wired headset/mic.

Check your laptop/desktop

• Sometimes the laptop/desktop generates its own noise (fan noise or internal noise).
• Restart your laptop/desktop, close all unnecessary applications, and try again.
• Update/troubleshoot the audio drivers in your laptop/desktop, and try again.
• If none of the above works, try using a different laptop/desktop.

If this issue happens, please access your test again using the original credentials shared with you.

Note: You MUST complete the test within the allowed validity time of the test.